Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Let's Talk Proportion

My nephew Forrest started in on me a few months ago......  Wanting me to "Blog" about the questions I ask our customers when they come into the showroom looking for a dining room chandelier.  You see......  I tend to ask them ALOT of questions.......  The main reason for all the questions is so that we can truly meet their needs -  for proportion, function and design....

So today - we will address "Proportion"

Let's begin:
How high is your ceiling?
What are the dimensions of your table?
What shape is your table?
Is it glass topped or wood topped?

How high is your ceiling:
The ceiling height truly sets the basics for the dimension the chandelier should be....  An industry standard that we utilize in our designs is that the bottom of the chandelier should be 5 feet off the floor over a table.  Yes - off the floor.....   Now this is just the first half of the equation - so stay with me here......  If your ceiling is 10 feet tall and we want the bottom of the light 5 feet off the floor - then that means we have 5 feet to fill.......  We like to see proportion/balance between fixture and the chain used to hang it.......  So in this case we would want a fixture that is at least 30" tall (minimum) and not to exceed 42" tall.
Now the reality is that there are no "lighting police" (LOL! - although in some cases there should be) - so if you want to hang your dining fixture a little higher....  by all means - it is your home and you should do what you want to create a pleasing design that you can enjoy each day, but we have to have a "standard" with which to begin the process :)

What are the dimensions of your table:
The second half of the equation now begins......  With the dimensions of the dining room table we can answer our question for what the width of the chandelier should be........  Again - an industry standard that we use is what I lovingly call "Lean In Room".......  I want to be able to "lean in" across a table and not bang my head on the chandelier (granted I'm 6 feet tall... LOL).  What this tells us is that we want 8-10 inches of "lean in" room on each side of the table......  So - if your table is 50" in diameter - your chandelier should be around 34" wide.......  





What shape is your table:

This has become one of the more important variables mainly because of the longer "harvest" tables that we have been seeing in design for the last couple of years.  We want to be sure to compliment and enhance the dining room as a whole - so if we have a really long table with a small round chandelier hung in the center it can look unbalanced - not to mention the fact that we probably won't be providing adequate light, but that is another blog.....  Needless to say - the shape of the table should be thought about when choosing the chandelier.  Keep in mind..... This chandelier will hang over this table 365 days a year, so we want to address the "every day" shape NOT the shape when you put the "leafs" in it a couple of times a year.

Design by Chelsea Whitman of Whitman Interiors with Downtown fixtures from Quoizel by Lighting Etc.

Design by Tiffany McKinzie Interiors with Cesto fixture from Corbett by Lighting Etc.


Is it glass topped or wood topped:
One of the last questions that I ask for "proportional" info is whether your table is glass topped or wood topped.  If you have a wood topped table we need to balance the visual weight of that table - meaning - the frame structure of the light can be fuller and heavier to balance out the wood below it.  Same is true for a glass topped table, because the glass is transparent the light fixture can have a finer frame and simpler structure so as not to be too heavy looking.
This being said - please keep in mind that "design" is personal.  It is your home and you can have whatever makes you happy.

Design by the Parsons Family with Claybourne fixture from Capital by Lighting Etc.



Design by Kevin Wolfe with Autumn Twilight fixture from Golden by Lighting Etc.

These are just a few of the questions that allow us to "see" a customer's space without really seeing it. They help us to help our customers :)  Hopefully, they will help you as well.  :)

Next time we will share the questions we ask to meet the "Design" needs of our customers!!  :)

Until then.....
Thanks so much for the "read" - Have a Blessed day!  And we will Light It Up again soon!!
Be Blessed!!
Denise


The Golden Rule - One of the things we love.....

One of the best parts of being a small, family owned and operated business is that we don't have a corporate structure that inhibits who and what we are......

We are Blessed to be able to run our business the way we think it should be run.  We are able to treat our customers the way we want to be treated.  The "Golden Rule" is a real thing in our world.

We are Blessed with each and every person who walks through the Lighting Etc. doors - whether they are looking for one light bulb or an entire house full of fixtures - we are Blessed each time the door opens.  This is something that Granny and Paw-Paw instilled in us, and it is something that we will always focus on.

On January 30th Lighting Etc. was awarded the Best Of Houzz Award for Customer Satisfaction!!!


We are so Blessed to win this award!!  We are Blessed to have the incredible customers that we have!! We are Blessed to be able to be a part of someone's dreams!!  We are Blessed to be part of such an exciting industry!!  We look forward to each and every opportunity we have!!

God is so very good to us!!  We know that it is His Grace that allows us to continue and we hope that we will always be able to let His Light Shine!!

Thank you to each and every person who wrote a review, voted a vote, and walked thru our door!!
We are here because you allow us to be.  We look forward to your project.  We look forward to your question.  We look forward to getting to know you.  :)

The beauty of technology is that we can open our doors virtually.....  Feel free to check us out and get to know us at the following:

http://www.light-etc.com
www.facebook.com/LightEtc
www.twitter.com/@lightingetc
www.houzz.com/pro/lightingetcnrh/lighting-etc
www.pinterest.com/lightingetc/

If there is something you have a question on feel free to call us at (817) 514-8552.  We don't have voice mail - so you will get to talk to a "real" person and we will do our best to provide an answer.  :)

We may not have the biggest building in town, but we like to think that we have the biggest heart as well as the best customer service and display in the business :)

Thanks so much for the "read" - Have a Blessed Day!  And we will Light It Up again soon!!
Be Blessed!!
Denise